Job Description
**We help the world run better****#SAPECSCareers****THE ROLE**You will be responsible to drive continuous improvement to increase operation, availability and efficiency.Infrastructure landscape re-architecture and new technology adoption is another important part.Global thinking and a strong customer focus are essential.
**Your role will be SAP BASIS Application Administrator** driving critical topics related to escalation handling, Incident Management, Problem Management, Service request, build, migration, go-live, High Availability, Disaster Recovery, Backup & Restore.
**EXPECTATIONS AND TASKS**- Avoid customer going to Red, Structural work to avoid escalations, using early warning dashboard- Drive continuous improvement in the area of ECS architecture, ECS delivery and tools enhancement- De-escalation of already escalated customer.
(RED customer & Potential RED customer)- De-escalate the customer by addressing the specific concerns from customer and by creating RED to...