Job Description
๐ ๐๐ถ๐ฟ๐ถ๐ป๐ด ๐๐น๐ฒ๐ฟ๐ | ๐ฆ๐๐ฃ ๐ฃ๐ ๐ข ๐๐ป๐ฎ๐น๐๐๐ ๐
๐ ๐๐ผ๐ฐ๐ฎ๐๐ถ๐ผ๐ป: India (Hybrid / Onsite)
๐ ๐๐ ๐ฝ๐ฒ๐ฟ๐ถ๐ฒ๐ป๐ฐ๐ฒ: 2 โ 3 Years
๐ผ ๐๐ผ๐ฏ ๐ง๐๐ฝ๐ฒ: Full-Time
๐ข ๐ฅ๐ผ๐น๐ฒ: SAP PMO Analyst
๐ ๏ธ ๐ฆ๐ธ๐ถ๐น๐น๐: SAP AMS, ServiceNow, SLA Monitoring, Incident Management, ITIL
๐ ๐ฅ๐ผ๐น๐ฒ ๐ข๐๐ฒ๐ฟ๐๐ถ๐ฒ๐
We are looking for a proactive and detail-oriented ๐ฆ๐๐ฃ ๐ฃ๐ ๐ข ๐๐ป๐ฎ๐น๐๐๐ with hands-on experience in SAP Application Management Services (AMS) / Support project environments. The ideal candidate should be able to monitor SLAs, manage tickets end-to-end using service desk tools, coordinate between customer stakeholders and SAP support teams, and deliver structured daily and weekly status updates.
๐ ๏ธ ๐๐ผ๐ฏ ๐ฅ๐ฒ๐๐ฝ๐ผ๐ป๐๐ถ๐ฏ๐ถ๐น๐ถ๐๐ถ๐ฒ๐
โ Monitor SLA compliance for Incidents, Service Requests (SRs), and Change Requests (CRs) and trigger proactive escalations
โ Hands-on ticket operations in service desk tools โ SAPPHIRE, ServiceNow, BMC Remedy, JIRA, or SAP Solution Manager
โ Perfo...