SCADA Analyst I (Hybrid Work Model)

SCADA Analyst

Location: Bogota, Colombia

Model of Work: Hybrid

Responsibilities

• Responsible for the triage of customer reported issues, identifying, documenting and configuration recommendations for a SCADA platform
• Work closely with our product and engineering teams to provide detailed problem descriptions of customer incidents and requested improvements
• Participate in the configuration, enhancement, and testing phases associated with software changes
• Ensure our customers have a positive experience by driving timely first response, customer updates and support resolutions
• Ensure proper documentation of assigned incidents, including internal and external communications
• Responsible for taking resolved customer issues and curating them into a knowledge base system to allow customers to self-serve
• Respond to and resolve customer SCADA requests via Salesforce Service ...