Scheduling & Customer Support Virtual Assistant

Our client is a long-established (50+ years), Florida-based mobile swim school that schedules instructors across multiple regions.

We are seeking a highly organized, fast-paced, customer-focused Virtual Assistant to support scheduling, inbound communication, and operational coordination. This role is not entry‑level — the ideal candidate can think quickly, handle pressure, and operate independently without hand‑holding.

Key Responsibilities

• Scheduling & Coordination (CORE)
  • Schedule swim instructors across multiple Florida regions
  • Ensure efficient route planning (minimize travel time between lessons)
  • Understand territory logistics (Fort Lauderdale, Palm Beach, Orlando, etc.)
  • Make quick scheduling decisions in real‑time
• Customer Communication
  • Answer inbound calls professionally
  • Respond to parents via phone, SMS, and email
  • Mainta...