SCM Operations Agent (9 months contract)

Issue documents (FCR, HBL, CBL, HAWB, D/O) to customer upon receipt of payment.

Collect required shipping documents from customers. Check and update to system, then dispatch to Operations team or Consignee in oversea.

Ensure payments received are updated in SAP.

Issue VAT invoice, Adjustment Minutes and make reports and submit to Finance.

Support Customer Service teams, Operations team in customer resolution and exception handling.

Maintain high service level and professionalism towards customers.

Resolve daily issues and ad-hoc cases, escalate where needed.

Support customers/other teams to resolve issues and exception handling.

Initiative to improve daily operation, both in productivity and work quality.

Other relevant tasks/projects assigned by leaders.

Ensure smooth counter documentation operations at br...