Seasonal TurboTax Community Tax Expert Quality Lead

**Overview**

The Seasonal Community Tax Expert Quality Lead is responsible for ensuring the quality of their team’s answers are second to none. They will provide feedback and support for the Community Experts in the TurboTax communities. They will spend their time assisting Community Experts with any questions they have, creating and reviewing answers per quality guidelines, and providing feedback. They are the Subject Matter Expert for their team. They will lead by example, and their team’s success is their success.

**Responsibilities**

**What you’ll do:**

+ Support Community Experts by providing clear and concise responses to tax and technical questions
+ Represent the TurboTax brand in an online world, as if your own reputation depended on it
+ Exercise good judgment and critical thinking to resolve customer issues
+ Interact with customers and community contributors in a professional and personable manner and with deep customer empathy