Secret Customer Support Professional

Job Description
Customer Support Professional will provide Tier 2 Level Field Support to government personnel located throughout the world to support Networks. Responsibilities include:
- Provide outstanding support to end users.
- Deliver desk-side support, regularly scheduled backups, network storage allocation, and preventative maintenance.
- Support Microsoft Windows environments, repair/replace system peripherals, and maintain configuration management data and documentations.
Install software patches, updates, and upgrades, including remote server and workstation administrations.
- Maintain remote user assistance capabilities, Internet connectivity for standalone workstations, and provide technical assistance for relocations and moves.
- Create, update, and track service call requests, and stage and take down end user workstations and associated equipment.

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