Secret - Operations Analyst - Tivoli

Job Description
We are seeking a Tivoli Operations Analyst to support day-to-day monitoring and operational activities across enterprise systems. This role focuses on alert monitoring, runbook execution, basic troubleshooting, and incident escalation, ensuring system stability and timely resolution of operational issues.

Key Responsibilities
• Monitor dashboards and alert queues, perform initial triage, and create tickets with proper categorization and priority
• Execute runbook procedures including service restarts, agent checks, job reruns, and basic recovery actions within defined processes
• Validate agent health and connectivity; support basic installs and upgrades under guidance
• Maintain alert hygiene by acknowledging, closing, and ensuring accurate alert-to-ticket correlation
• Support job scheduling and batch operations by monitoring failures, rerunning jobs, validating dependencies, and communicating status
• Assist with backup operations, inclu...