Job Description
As part of the Security and Network Operations Command Center staff you will be instrumental in supporting customers as part of our managed services and support offerings. All staff will be placed in our on-the-job career development program that will allow you to increase your technical skill, with the potential for almost unlimited career growth. We will invest in you, if you invest in a career with us. If you are ready for a career offering enterprise level challenges in an immersive, learning oriented, and close-knit but relaxed team environment, this is the position for you.
This position is responsible for assisting internal and external customers in network surveillance, referring of technical problems, processing customer tickets, communicating with Telco carriers, and interaction with hardware vendors and partners. You will also be supporting, configuring, troubleshooting, and maintaining our customers’ devices and infrastructures.
This i...