Job Description
We are looking for a talented and experienced Security Consultant (UAE National) who will be responsible for the proper and accurate handling of support requests from Client's customers.
The Engineer will receive requests via Email and Calls and handle them according to the Client's support workflow, including internal and external escalation. Continuous communication with the customer on tickets, projects, etc. When required, the engineer will work as a Resident Engineer at customer sites. Proper and accurate use of tools such as Ticket System, Time Tracking, and documentation of the tickets. Follow-up on any escalations in time. When required to work on projects, the engineer will conduct POC and documentation. The primary targets are customer satisfaction, professionalism, accuracy, and outstanding high quality in work duties.
Responsibilities- Perform ticket checks continuously.
- Apply escalation matrix activities accurately.
- Keep the ti...