SECURITY OPERATIONS MANAGER FACILITIES

Purpose of the Job:

To manage and deliver day-to-day corporate security services, including physical and personnel security, related to FSCA deliverables.

Key Performance Areas:

Security Operations & Service Provider Management

•Oversee outsourced physical security services, including guarding, access control, surveillance, and site protection.
•Manage outsourced close protection officers (CPOs), ensuring appropriate deployment, conduct, and operational readiness.
•Act as the primary liaison with security service providers, ensuring effective collaboration and performance delivery.

Contract & SLA Management

•Manage and maintain security-related contracts with third-party service providers.
•Review, monitor, and report on SLAs, KPIs, and contractual deliverables.
•Identify performance gaps and drive corrective actions with service providers.
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