Senior Account Manager – Healthcare BPO | Payer-Provider Administrative Alignment Services

Position Summary

The Senior Account Manager is responsible for managing strategic healthcare payer and provider client relationships, leading implementations, ensuring operational excellence, and driving account growth. This role serves as the primary liaison between clients and internal operations teams, overseeing service delivery, performance management, and continuous improvement initiatives across healthcare BPO programs.

The ideal candidate possesses extensive experience in healthcare payer operations, provider revenue cycle management (RCM), contact center operations, client implementations, and payer-provider administrative alignment services. This individual must be highly effective in client relationship management, executive communication, large-scale program leadership, and business development.

Key Responsibilities

• Serve as the primary executive contact for assigned healthcare clients.

• Lead c...