Senior Account Manager

Key Responsibilities

• Own and manage a portfolio of channel partners using Points at Work, including resellers, agencies, distributors, or other indirect go-to-market relationships as relevant.
• Act as the primary relationship and commercial lead for named partners, building trusted working relationships with commercial, operational, marketing, loyalty, digital, support, and programme stakeholders.
• Develop and maintain robust partner account plans covering relationship objectives, programme performance, stakeholder mapping, renewal readiness, risks, service issues, adoption priorities, and measured growth opportunities.
• Lead regular business reviews, governance forums, and working sessions with partners, ensuring there is clear visibility of performance, open actions, priorities, and next steps.
• Maintain a clear view of partner health across the portfolio, identifying commercial, operational, relationship, service, or adoption...