Senior after-hours travel consultant

As a Senior After-Hours Corporate Travel Consultant, you are the trusted extension of The Travel Group’s premium service outside of standard business hours, ensuring uninterrupted, high-touch support for our most valued corporate clients. You act as a calm, decisive problem-solver who delivers seamless travel solutions with precision, discretion, and urgency, while maintaining the highest standards of client care and operational excellence.

Key Responsibilities Provide immediate, 24/7 response to all client calls, Whats App messages, and urgent travel requests Deliver seamless continuity by using CRM data and existing booking history to avoid repeated client queries Offer proactive, solution-driven travel support, resolving complex requests under pressure Ensure all bookings are accurate, strategic, and aligned to client preferences and expectations Identify opportunities for upselling, cross-selling, and enhancing client value Operational & Commercial Delivery Manage end-to-e...