Senior AI Conversation Designer at Super.com

Elevate customer support strategies with Super.com as a Senior AI Conversation Designer. This role focuses on optimizing AI chatbot and voice communication to enhance customer satisfaction.
In this senior role, you'll design and optimize AI chatbot playbooks while analyzing performance across multiple platforms. You'll work directly with AI partners to improve communication, ensuring customers receive prompt and helpful support. This position requires a blend of creative strategy and data-driven insights to elevate our AI's capabilities in customer interactions.
Key Responsibilities:
• Design and optimize AI chatbot playbooks in Decagon AI
• Monitor chatbot performance metrics and identify improvement areas
• Collaborate with teams for refined conversational design
• Create documentation for unresolved customer issues
• Analyze feedback for actionable insights on satisfaction
Requirements:
• Degree in Data Analytics, Communications, or related
• Experience...