Location
Mexico
Job Type
Full-time
Posted
June 07, 2026
Job Description
Salesforce is seeking a Senior Agent Manager to enhance the performance of its AI Help Agent. This role involves managing resolution rates and requires over 6 years of experience in program or product management. You will collaborate cross-functionally with Product and Engineering teams to drive improvements and deliver exceptional customer support.
The ideal candidate will have strong analytical capabilities and familiarity with AI technologies, along with excellent communication skills. This position is based in Mexico City.
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