Senior AI/ML Engineer-Conversational AI Engineer

**Requisition number:** 2354041
**Job category:** Technology

Design and scale **voice & chat conversational AI solutions** using **Amazon Lex, Dialogflow (ES/CX), and Google CX / Agent Studio** , with strong focus on engineering excellence across CCaaS integrations, Agile delivery, and AI-assisted development.

**Key Responsibilities**

+ Build and deploy **voice bots/chatbots** (Lex, Dialogflow, CX)
+ Design **intents, entities, flows, and multi-turn conversations**
+ Integrate bots with backend systems via **APIs, webhooks, microservices**
+ Enable **voice-first capabilities** (STT/TTS)
+ Integrate with **CCaaS platforms** (Amazon Connect, Google CCAI, Genesys, NICE, etc.) for:
+ Call routing, IVR automation, and agent handoff
+ Real-time voice interactions and escalation workflows
+ Leverage **AI tools (Copilot, GenAI)** for development, testing, and flow automation
+ Manage **model lifecycle** (training, deploymen...