Location
dubai
Job Type
Full-time
Posted
June 12, 2026
Job Description
Job Summary for Senior Analyst - Business (Digital Customer Experience)
- Gather and Analyze Requirements: Collaborate with stakeholders and users to collect analyze and document business and functional requirements for digital customer experience initiatives.
- Facilitate Solution Design: Work with product owners UX designers developers and technical teams to shape user-centered strategically aligned and operationally viable digital solutions.
- Map and Improve Customer Journeys: Analyze current and future state digital guest journeys identify gaps and opportunities and ensure alignment with human-centered design and accessibility standards.
- Support Agile Digital Product Delivery: Aid digital product teams in backlog prioritization sprint planning and refinement; clarify requirements support user acceptance testing and ensure requirement traceability.
- Drive Stakeholder Collaboration: Act as...