Senior Application Support Analyst (L2 / Production Support)

Responsibilities:

• Provide Level 1 & Level 2 application support for enterprise systems
• Monitor and ensure daily application health checks before business hours
• Analyse and resolve incidents, problems, and service requests
• Log and document support activities using JIRA or ticketing tools
• Communicate with end users via phone, email, and chat
• Collaborate with project, infrastructure, and production teams to resolve issues
• Track and report escalated incidents (weekly / ad-hoc reporting)
• Support and guide junior team members on operational best practices
• Ensure compliance with ITIL processes and support standards

Requirements:

• Bachelors Degree in Computer Science or related discipline
• Minimum 6 years of e...