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Senior Application Support Officer

AXA · Cairo, Cairo Governorate, Egypt

Location
Cairo
Job Type
Full time
Posted
May 30, 2026

Job Description

Job Description

  • Provide general application support and trouble-shooting/problem-solving. 

  • Insure to solve assigned tickets for the supported systems within SLA and ensure optimal customer satisfaction. 

  • React to high severity technical issues that require immediate attention. 

  • Trouble-shoot application problems and find solutions, workarounds and communicate solutions to customers. 

  • Work with multiple teams for the successful resolution of issues and incidents. 

  • Execution of DB scripts/extracts as needed.

    • Skills

    • 2-6 years of experience in the same position.


    • in computer science or equivalent


    • Strong Troubleshooting and problem solving skills


    • Strong communication skills.


    • DB knowledge overview (SQL, Oracle).


    • Strong Knowledge in Power apps, Power automate, Power BI, one drive, Share Points

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