Senior Architect for Genesys Cloud Solutions

Transform digital strategies as a Senior Genesys Cloud CX Solution Architect at Condado. Engage with enterprise clients to implement advanced CCaaS solutions and manage the architecture of Genesys Cloud.

In this senior role, you will drive the end-to-end architecture for Genesys Cloud implementations, ensuring both resilience and scalability. Candidates should have significant hands-on experience with the Genesys platform and be skilled in technical architecture principles. Advising enterprise stakeholders during technical discussions will be a core aspect of the job.

Key Responsibilities:
• Direct architecture for Genesys Cloud CX implementations
• Engage with client stakeholders during design sessions
• Lead data extraction and reporting strategies
• Create event-driven architecture using Genesys and AWS
• Produce architecture diagrams and documentation

Requirements:
• 7+ years in contact center solution archi...