Senior Associate Incident Management (L2)

JOB DESCRIPTION

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA
The Senior Associate Incident Management Specialist is a developing subject matter expert, responsible for overseeing and managing the end-to-end process of identifying, assessing, and resolving IT service incidents.

This role is critical in minimizing the impact of incidents on business operations, ensuring timely resolution, and restoring services to normal operation.

The Senior Associate Incident Management Specialist collaborates with cross-functional teams, such IT support teams, technical experts, and stakeholders, to coordinate and execute the incident management process effective...