Senior Associate, Product Feedback Insights

We are reimagining the future of work at JPMorganChase by building digital workplace products that change how people across the firm discover information, complete tasks, access services, and get work done. As these products evolve, the ability to translate feedback into clear narratives and prioritized actions is critical.
As a Senior Associate, Product Feedback Insights in Employee Experience, you support the development and execution of feedback-driven insight strategies aligned to product priorities. Reporting to the Head of Experience Analytics, this individual will analyze survey results and feedback signals, synthesize insights across products and channels, and craft stakeholder-ready storytelling that informs roadmaps, experience improvements, and measurement plans.

Success in this position relies on strong product/experience analytics fundamentals, rigor in qualitative and quantitative feedback interpretation, and the ability to turn complex findings into crisp, de...