Senior B2B Qualitative Insights Researcher

Senior Customer Insight Researcher – Risk & Research Proposition

Location: London

Reports to: Principal, Customer & Market Research

Key Responsibilities

• Undertake customer and market research covering end-to-end propositions design, from market analysis, to working directly with C&MR team members to support business and proposition leaders on business case development.
• Represent the voice of the customer at senior leadership level to ensure that customer and market intelligence is at the heart of decision‑making on a day‑to‑day basis. This means championing customer and market research, and challenging any plans and initiatives that are not customer‑focused and proposing research solutions that profitably meet customer needs / wants.
• Develop strong working relationships within the C&MR team and other functions at all levels across the business in order to deliver tailored and relevant insights.
• Deliver custom...