Senior Bilingual Customer Success Manager (French & English) | B2B Saas

Dext · Toronto, Ontario, Canada

Location

Toronto

Job Type

Full-time

Posted

July 07, 2026

Job Description

The role
, what you’ll do:Our Customer Success team sits within the Product Organization of Dext. A Partner Success Consultant’s core responsibility is to ensure that our Partners (Accountants and Bookkeepers) and their Customers are delighted, engaged, and effectively using Dext at all levels to ensure their success, and ours. 
Develop deep product expertise in the Dext suite to confidently educate and empower Accounting and Bookkeeping partners across their entire lifecycle.
Deliver impactful consultative calls that guide best practices for implementation and challenge behaviours that hinder success.
Support Partners through scalable, proactive outreach and education, ensuring consistent touchpoints and driving feature stickiness.
Join pre-sale calls with Account Executives to provide product support and assistance to move deals forward during the pre-sales phase.
Create and execute strategic adoption plans to help partner...
        

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