Senior Business Analyst, Global Business Services (Bogotá)

Job Summary

Senior Business Analyst – Enterprise Project Management Office

In this role, you will be responsible for leading the business analysis lifecycle for advanced Artificial Intelligence programs and driving complex digital transformations within the Customer Excellence portfolio. You will act as a core consultant and practice leader, bridging the gap between business needs and data science to ensure technology deployments achieve measurable financial and operational value.

What You’ll Do

• Lead the strategy and design of advanced Agentic Artificial Intelligence and predictive machine learning workflows to deliver measurable business outcomes, such as improved customer risk propensity routing and churn prediction.
• Collaborate with C‑suite and senior functional leaders across Finance, Commercial, and Customer Care to quantify value realization and align technical development with corporate revenue goals.
• Ensure compliance...