Location
singapore
Job Type
Full-time
Posted
June 05, 2026
Job Description
Key Responsibilities
Serve as the primary bridge between Cloudwise stakeholders and our technical units to capture, define, and verify requirements for Cloudwise ITSM and CSM deployments. Analyze and translate business needs into user stories, functional specifications, process flows, and solution designs. Partner with technical leads to oversee Cloudwise (ITSM) configuration, ensuring alignment with client specifications. Perform rigorous analysis of current platform functionalities against emerging client demands. Work alongside with quality assurance (QA) teams to architect test scenarios and ensure seamless end-to-end functionality. Orchestrate UAT phases and provide expert guidance during go-live and post-launch stabilization. Track platform health and metrics to inform the Cloudwise (ITSM) roadmap and identify value-add enhancements. Maintain deep subject matter expertise on the latest product releases and features.
Experiences, Skills & Knowledge Stay up to date with new f...
Serve as the primary bridge between Cloudwise stakeholders and our technical units to capture, define, and verify requirements for Cloudwise ITSM and CSM deployments. Analyze and translate business needs into user stories, functional specifications, process flows, and solution designs. Partner with technical leads to oversee Cloudwise (ITSM) configuration, ensuring alignment with client specifications. Perform rigorous analysis of current platform functionalities against emerging client demands. Work alongside with quality assurance (QA) teams to architect test scenarios and ensure seamless end-to-end functionality. Orchestrate UAT phases and provide expert guidance during go-live and post-launch stabilization. Track platform health and metrics to inform the Cloudwise (ITSM) roadmap and identify value-add enhancements. Maintain deep subject matter expertise on the latest product releases and features.
Experiences, Skills & Knowledge Stay up to date with new f...