Senior Business Analyst - ServiceNow CSM

Takeda · Bengaluru, Karnataka, India

Location

Bengaluru

Job Type

Full time

Posted

June 21, 2026

Job Description

Description
Responsibilities
Assess and anticipate user and business needs, expectations, and pain points within the ServiceNow ecosystem for both Customer Service Management (CSM) and Source-to-Pay Operations (S2P) modules.
Provide data-driven, prioritized, actionable recommendations to enhance the user experience across CSM and S2P modules
Identify gaps in existing functionality and review requirements with stakeholders across various business functions.
Communicate Solutions effectively to relevant stakeholders, ensuring alignment on business changes
Transform Requirements from stakeholder feedback into clear, comprehensive, and concise documentation throughout the SDLC
Conduct Review Sessions to gain approval of requirements and manage changes using standard control processes
Create and maintain documentation and project-related artifacts, specific ...
        

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