Job Description
The individual in this role is responsible for the overall management and coordination of the Client Operations unit within a specific market. Acting as the single point of contact for all operational and technical demand from the Data Operations Commercial teams and Local Product teams this role ensures seamless cross-functional alignment and execution across Global Operations and Technology. The role is accountable for the delivery of all market-specific outputs ensuring both quality and timeliness and implementing remediation plans where necessary.
Key Responsibilities:
Own and drive market outcomes related to Operations.
Provide timely and structured feedback to Commercial teams managing expectations and maintaining transparency.
Handle client escalations and complex queries engaging directly with clients to enhance their experience.
Proactively identify and resolve cross-functional bottle...