Senior Client Service Executive

Senior Client Service Executive

Location: London

Contract: Permanent

Working pattern: Hybrid

About the Role

The Senior Client Service Executive (Senior CSE) will continue to undertake all existing Client Service Executive (CSE) responsibilities for their immediate Investment Management (IM) team, alongside additional Senior CSE responsibilities to support their Team and the Client Service Managers. The role holder will work within a model which is managed centrally and embedded locally.

Key Responsibilities

• Acts as an escalation point for team and takes the lead in problem solving through discussion with key stakeholders across the business.
• Challenges processes, suggesting process improvements, raises any issues collaboratively with desk/CSL/Stakeholders/peter group.
• Consistently delivers all KPI’s and Right Frist Time – leads the way for the wider team and shares best/good practice with othe...