Senior Client Services and Billing Specialist

Senior Client Services and Billing Specialist

My client is a large national organisation with customers the length and breadth of New Zealand, as part of growth strategy and continuing their focus on customer service delivery they are looking for an energetic, dynamic Senior Customer Service specialist to support the customer billing function through working with team members, acting as an escalation point with clients, mentoring and coaching individuals whilst being a passionate problem solver.

Responsibilities

• Leading by example
• Take ownership of client’s billing queries and their resolution
• Multitasking
• Supporting the Billing manager to deliver exceptional service
• Various operational responsibilities

Qualifications

To be successful in this role you will have the following experience:

• Exceptional communication skills (internal and external)
• Understanding of operational ...