Senior Client Services Manager: CX & SLA Excellence

MCI is seeking an Experienced Client Services Manager in San Fernando, Pampanga. This role involves managing client relationships and ensuring consistent service delivery within our contact center.

The ideal candidate will have over 3 years of experience in client services or account management with the ability to analyze data and communicate insights effectively. You will monitor SLAs and KPIs, collaborate with internal teams, and oversee client onboarding and transitions.

The position offers various benefits including health insurance, allowances, and opportunities for career growth.