Senior Collections Performance & Operations Manager

Cognizant is seeking an experienced Team Lead to own and enhance collections performance across teams in Cebu City, Philippines. The successful candidate will monitor KPIs, lead performance reviews, and ensure adherence to client SLA commitments while managing several teams primarily in the financial services sector.

Applicants should possess a Bachelor's degree and have robust supervisory experience in BPO. The position involves a strong focus on performance improvement and client interactions, making proven leadership skills essential.