Senior Complaints & Quality Governance Manager

A major banking institution in Abu Dhabi is seeking an experienced professional to manage customer complaints and enhance service quality. The role requires a Bachelor's degree, a minimum of 5 years in banking, and strong communication and interpersonal skills. Key responsibilities include addressing complex escalated complaints, promoting continuous improvement, and contributing to the bank's governance strategy. This full-time position offers an opportunity to impact customer satisfaction within the organization.
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