Senior Consultant- Contact Center Transformation

Senior Consultant or Principal Consultant— CX & Contact Center Transformation

Why this role matters

Join Slalom’s growing CX Service Transformation practice focused on enabling our clients to modernize the service experience for their customers across digital and telephony channels. Be a part of a team that designs and implements new digital and agent experiences powered by AI to deliver a world-class customer connectionthat improves customer outcomes while driving efficiency, cost optimization, and sustainable growth for our clients.

If you have a passion for CX enabled by digital self-service, telephony, CCaaS, AI, and world-class contact center design, this could be your next career step.

As a Senior Consultant or Principal Consultant, you’ll blend program leadership, solution ownership, and client advisory to help organizations reimagine people, process, and technology so they can deliver reliable, measurable customer outcomes. You’ll work a...