Senior Consumer Frauds Representative or Consumer Frauds Representative Trainee (NY HELPS)

Duties Description Consumer Fraud Representatives at the OAG mediate consumer complaints of fraud, perform field investigations and activities related thereto, and conduct consumer education and outreach programs to provide individuals with information regarding their rights under Consumer Protection Law. Duties may include, but are not limited to, the following:

Processes consumer inquiries and formal complaints:

• Assigns clerical and student support staff to receive and answer initial walk-in and telephone customer intake questions.
• Compiles informational material for use by staff and for distribution to callers and visitors.
• Evaluates all incoming correspondence directed to the Consumer Assistance Section, identifies proper jurisdiction, and assigns routine correspondence to support staff.
• Responds to inquiries, informs consumers of their legal rights, advises them of complaint filing procedures, or refers them to other government or pri...