Senior Counter Services Specialist.RBU - Muraqabat branch.41.Retail Banking Group

United Arab Emirates

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Job Description

To perform all financial transactions in risk free manner while maintaining the set service standards at all timesEnsure adherence to policies and processes whilst trying to minimize operational losses.To handle branch related counter transactions and replace CSM during his/ her absence.

Key result Areas

• Manage cash counter transactions of a branch with a customer base between >7K, portfolio size of AED. I00M in assets and 200M in liabilities
• Process all counter transactions accurately and swiftly and in accordance with the laid downProcedures.
• Strive towards reducing wait time and serve time by efficient processing of all transactions.
• Strive towards managing customer expectation for each interaction.
• Ensure zero risk of cash differences by diligently, accurately and attentively processing all cash transactions.
• Be vigilant and alert on any possible...