Senior Customer Complaints Executive

Job Title: Senior Customer Complaints Executive

Hours of Work: 9am – 5.30pm Monday to Friday & occasional Saturday

Optical Express is the UK’s leading provider of laser eye surgery, lens replacement, and private cataract procedures. We are committed to delivering exceptional patient care and customer service across all touchpoints. As part of our continued growth, we are looking for an experienced Senior Customer Complaints Executive to join our team and support the delivery of outstanding customer care and complaint resolution.

Role Overview:

As a Senior Customer Complaints Executive, you will be responsible for managing and resolving customer complaints with empathy, professionalism, and efficiency. You will play a key role in maintaining our reputation for outstanding service by ensuring every customer feels heard and valued. Your ability to craft clear, thoughtful, and well-written correspondence will be essential in deliv...