Senior Customer Experience Advisor

Hutt City Council · Lower Hutt, Wellington, New Zealand

Location

Lower Hutt

Job Type

Permanent full-time

Posted

March 31, 2026

Job Description

Senior Customer Experience Advisor
Shape and enhance how our community experiences Council services across digital platforms

Lead impactful customer experience and knowledge initiatives that drive real service improvement

Use data, insights, and innovation to influence how Council delivers for its community
Shape how our community experiences Council services

At Hutt City Council, we’re focused on delivering seamless, user-centred services for our community. We’re looking for a Senior Customer Experience Advisor to play a key role in enhancing how our customers interact with us — particularly across our digital channels.

This is an exciting opportunity to combine strategy, content, data, and innovation to improve customer experience at scale.
About the role

As a Senior Customer Experience Advisor, you’ll work at the intersection of customer experience, knowledge management, and digital service...
        

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