Senior Customer Quality Engineer

Seagate · Shakopee, Minnesota, United States

Location

Shakopee

Job Type

Regular

Posted

June 19, 2026

Job Description

The Customer Quality Engineering (CQE) team partners with major OEM, Cloud, and Channel customers to deliver a strong total customer experience through qualification readiness, failure analysis leadership, and closed-loop corrective action. We work cross-functionally with Design, Reliability, Factory Engineering, Released Product Teams, worldwide FA labs, and customer technical teams to prevent escapes, resolve escalations, and improve quality operating mechanisms and artifacts so they are repeatable and audit-ready
About the role - you will:
Own end-to-end customer quality for major accounts across qualification, pilot, and sustaining phases. 

Lead complex customer escalations with strong emphasis on Failure Analysis (FA) management, corrective action closure (8D), and customer-facing technical communications.
You will serve in a customer facing CQE role, supporting OEM, Cloud, and channel customers while partnering closely wi...
        

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