Location
singapore
Job Type
Full-time
Posted
June 14, 2026
Job Description
- Permanent role
- Ubi
- Office Hours
- Up to $4,600 + bonus
- Manage and plan the day-to-day operations of a team of Contact Centre Agents
- Responsible for handling inbound / outbound calls, live chats and emails on a skill / prioritized basis ensuring adherence to all performance measures set within your respective team.
- Being able to multitask and handle concurrent enquiries is a key requirement for this role.
- Identify and propose new processes to improve the operational efficiency and effectiveness
- Handle challenging situations, complaints, and queries effectively under pressure
- Conduct weekly hurdles, regular review of staff call performance
- Working cohesively with other teams/stakeholders to achieve company and department objectives
- Prepare daily, weekly, and monthly reports relating to SLA and agent performance
- Handle ad hoc t...
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