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Senior Customer Service Administrator

Perrigo · Barnsley, England, United Kingdom

Location
Barnsley
Job Type
Full-time
Posted
June 16, 2026

Job Description

Description Overview

We are looking for an experienced and proactive Senior Customer Service Advisor to join our dynamic team.

This role is ideal for someone who thrives in a fast-paced environment, takes ownership of customer interactions, and can support operational processes with accuracy and efficiency


You will play a key role in ensuring a high standard of service while supporting the wider team and handling more complex queries and systems-related issues.

Scope of the Role

  • Accurately process customer orders in line with company procedures

  • Manage and process returns ensuring timely resolution

  • Respond to and resolve a wide range of customer queries via email, phone and system platforms

  • Investigate and resolve EDI (Electronic Data Interchange) issues, liaising with internal teams and external partners

  • Monitor order flow and proactively identify and resolve potential issues

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