Location
petaling jaya
Job Type
Full-time
Posted
July 08, 2026
Job Description
SENIOR CUSTOMER SERVICE EXECUTIVE – PETALING JAYA, MALAYSIA
WHY THIS ROLE?
The Senior Customer Service Executive is responsible for supporting the Team Leader in the day-to-day operation of the Customer Care team while continuing to perform core customer service responsibilities. The role acts as a key point of contact for agents, providing guidance, operational support, training, and escalation assistance while helping to ensure service levels, quality standards, and customer expectations are met.
This position requires the employee to be physically present at the KONE Business Services Office (PJ, Malaysia) on night shift, specifically to support the Australia and New Zealand regions.
Working hours: 02PM – 10PM or 09PM – 05AM (changeable)
WHAT WILL YOU BE DOING?
Core Responsibilities
- Maintain excellent relationships with customers, site contacts, and end-users...