Senior Customer Service Operations Lead (Hybrid NZ)

Imperial Brands PLC is seeking to fill a permanent full-time position in Wellington. This role focuses on optimising customer service performance and ensuring efficient operations by managing Salesforce and SAP systems.

Successful candidates will have experience in operations or customer service and demonstrate strong skills in data analysis, stakeholder collaboration, and process improvement. The position offers a competitive compensation package and a hybrid working environment that values collaboration and inclusivity.