Senior Customer Service Specialist at FedEx

Elevate customer service experiences at FedEx as a Senior Customer Service Specialist. In this interview position, you’ll assist in resolving inquiries and mentoring junior representatives.
The role involves supporting the management team in enhancing customer operations and serving as a key resource for complex inquiries. You will guide and train teammates, modeling strong communication and conflict resolution skills. Engage in promoting services and generating revenue while maintaining a positive work environment.
Key Responsibilities:
• Assist in administrative and customer service operations
• Handle difficult customer inquiries as a mentor
• Monitor improvements in customer services
• Model role behavior for hourly employees
• Generate potential incremental revenue opportunities
Requirements:
• High School Diploma or GED Equivalent
• 6 months FedEx customer service experience
• Basic knowledge of Microsoft Word and Excel
• Ability to lift and ma...