Location
montreal (administrative region)
Job Type
Full-time
Posted
June 27, 2026
Job Description
Become a Senior Customer Success Lead at CAE and foster strong relationships in a B2B SaaS environment, emphasizing customer engagement, satisfaction, and successful implementations.
As a Senior Customer Success Lead, you will be at the forefront of managing customer relationships and ensuring successful onboarding experiences. This role requires an understanding of complex customer requirements and a proactive approach to driving product adoption and satisfaction. You will engage with stakeholders at various levels while ensuring alignment with operational context and success criteria.
Key Responsibilities:
• Directly manage key customer touchpoints and business reviews
• Monitor and drive customer health and satisfaction outcomes
• Lead implementations and coordinate deployment with teams
• Support customer training and advocacy initiatives
• Handle escalations and ensure timely issue resolution
Requirements:
• Experience in Customer Success or related fiel...
As a Senior Customer Success Lead, you will be at the forefront of managing customer relationships and ensuring successful onboarding experiences. This role requires an understanding of complex customer requirements and a proactive approach to driving product adoption and satisfaction. You will engage with stakeholders at various levels while ensuring alignment with operational context and success criteria.
Key Responsibilities:
• Directly manage key customer touchpoints and business reviews
• Monitor and drive customer health and satisfaction outcomes
• Lead implementations and coordinate deployment with teams
• Support customer training and advocacy initiatives
• Handle escalations and ensure timely issue resolution
Requirements:
• Experience in Customer Success or related fiel...