Senior Customer Success Manager at AI Product Workflow SaaS

Grey Matter Recruitment · Shallotte, North Carolina, United States

Location

Shallotte

Job Type

Full-time

Posted

July 04, 2026

Job Description

Own a high-value enterprise portfolio, drive revenue growth, and help redefine how modern, AI-enabled Customer Success is delivered.

The Company

A fast-scaling SaaS platform powering digital product teams at some of the world’s largest organisations.
Strong enterprise footprint, including a significant share of Fortune-level customers.

Remote-first, globally distributed team with a product-led growth engine.

Investing heavily in AI to transform both the product and how Customer Success operates.
The Role

A high-impact, commercially focused CSM role owning some of the company’s most strategic accounts.
Own renewals and expansion across a portfolio of enterprise customers with real revenue responsibility.

Lead senior stakeholder conversations, driving outcome-based engagement and long-term value.

Help shape and elevate the high-touch CS function, embedding AI into workfl...

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