Senior Customer Success Manager

MoEngage Inc. · Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Location

Kuala Lumpur

Job Type

Full-time

Posted

June 13, 2026

Job Description

Responsibilities:

5+ years experience in supporting complex enterprise customers with marketing technology solutions (email, push, SMS) or closely related solutions with an understanding of technical, product, and marketing disciplines.

Has a strategic mindset and ability to make sense of complex business needs.

Exceptional project management and organizational skills - especially in coordinating meetings and follow-ups with global stakeholders across multiple time zones and disciplines.

Understanding of roles and responsibilities within technical organizations to understand who does what at a high level to involve the right people.

Exceptional attention to detail - working with a customer in a highly regulated environment.

Ability to understand customer requirements and see how MoEngage can add value in various ways.

Comfortable with communicating with all levels of team members interna...

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