Senior Customer Success Manager

About the Role:

Hi, we’re Healthee.

We’re on a mission to make healthcare easy for everyone. Our AI-powered platform helps employees understand, navigate, and optimize their healthcare benefits — transforming how people access and manage care.

We're looking for a Senior Customer Success Manager to own and grow a book of small and mid-market employer accounts. You'll be the primary relationship owner — responsible for retention, adoption, and expansion — while serving as the internal voice of your clients across product, operations, and leadership.

This role reports directly to the VP of Client Services.

Responsibilities:

• Own a portfolio of 50–60 direct-to-employer accounts, serving as the primary point of contact for day-to-day needs, escalations, and strategic conversations
• Monitor and proactively manage account health, identifying risks early and driving resolution before they beco...