Senior CX Strategist: Shape Customer-Centric Growth

Air New Zealand is seeking a Senior Customer Experience Strategist to shape customer strategies impacting enterprise-wide decisions. You will partner with leaders to define priorities, translate strategy into clear outcomes, and ensure cohesive customer experiences.

This role combines customer insight, commercial judgement, and strategic problem solving to enhance customer loyalty and satisfaction. The organization offers robust benefits, including staff travel discounts and wellbeing support.